Delivery and return terms

Online store delivery terms

 

CUSTOMER INFORMATION

 

When placing an order, the customer must provide all necessary information: name, email address, delivery address and mobile phone number. Customer information is confidential and will not be disclosed to third parties. Remember to fill in the information carefully.

 

PRICES AND PRODUCT INFORMATION

 

Product prices are presented in connection with product presentations. Our products include the current VAT (currently 25,5%). The tax breakdown is shown in the order confirmation.

All product and price information is without obligation and the online store reserves the right to make pricing and product information errors and to cancel the transaction in the event of possible delivery difficulties. The seller's liability is limited to cancellation and termination of the transaction at most.

 

DELIVERY COSTS

The shipping costs charged for your order depend on the product itself (e.g. weight, packaging) and the selected shipping method and are automatically added to the total order amount. You can see the shipping costs charged for your order in your shopping cart before you accept the order.

PAYMENT, PAYMENT METHODS AND TERMS

You can pay for your order in the online store using the payment methods available in the shopping cart.

PAYMENT SERVICE PROVIDER

 

Paytrail Oyj (2122839-7) operates as a payment intermediary and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask you to primarily contact the product supplier.

 

Paytrail Oyj, (business ID 2122839-7) Innova 2, Lutakonaukio 7, 40100 Jyväskylä paytrail.com/kuluttaja/tietoa-maksamistensa

 

RIGHT OF CANCELLATION AND RETURN CONDITIONS

 

If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us of this no later than 14 days after receiving the product.

Cancellation notice must be made clearly to our email address elina@villagepatjat.fi. Refunds will be made via Paytrail. The refund will be for the price of the products, this does not apply to possible postage costs. The right of return only applies to orders placed in Finland. Returned products must be in their original packaging, unused and well packaged for return shipping.

 

If the transaction is cancelled, the goods must be returned without delay and no later than 14 days after the notification of cancellation. The returner must pay the costs of the return. These costs will not be refunded to the returner. When returning a delivered order, do not include your account details in the return or email, the money will be returned via Paytrail.

 

Accordingly, we will refund the money you paid for the order without delay in accordance with the Consumer Protection Act.

 

COMPLAINTS

 

Please send all complaints related to the order or delivery within seven (7) days of receiving the order by email to elina@villagepatjat.fi